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This section outlines the steps involved in validating End User consent to access energy consumption data using the Smart Connect Consent Tool.

Consent Initiation

The consent process begins by agreeing to these terms and providing your name, address, postcode, email, and telephone number. You must also supply your Meter Point Administration Number (MPAN). Smart Connect will cross-reference the MPAN with the address details held in the DCC network to verify accuracy. If the MPAN verification is successful, you can grant consent to access your data.

End User Requests Access

Question: Does the End User want access to their consumption data?

• Answer: Yes / No

  • If "No": The consent process is terminated.

Verification Options

Energy Bill Availability

Question: Does the End User have an energy bill?

• Answer: Yes / No

  • If "Yes":

    • Bill Upload: The End User uploads an image of their energy bill (PDF or JPEG).

    • MPAN Entry: The End User enters their MPAN.

    • SGC Validation: Smart Connect (SGC) validates the data provided by the End User.

    • Data Approval: If data validation is successful, SGC accepts the End User and stores the documents for audit purposes.

  • If "No":

    Credit/Debit Card Verification

    Question: Does the Bill Payer have a credit or debit card registered at the address in question?

    • Answer: Yes / No

      • If "No":

        Alternative Verification

        Question: Does the End User have an In-Home Display (IHD) / Smart Device?

        • Answer: Yes / No

          • If "Yes":

            • Device Verification: The End User enters the last 4 digits of the serial number on the back of the device along with their MPAN.

            • SGC Validation: Smart Connect verifies the serial number and MPAN.

            • Access Granted: If validation is successful, SGC logs the serial number and MPAN, and access is granted.

            • If Validation Fails: Access cannot be granted.

          • If "No":

            • Rejection: Access cannot be granted as verification cannot be completed.

      • If "Yes":

        • MPAN and Address Submission: The End User provides their MPAN and address details.

        • Card Verification: The End User is directed to a payment gateway where they enter their card details using a "Pay by Link" for a zero-value transaction with address verification.

        • SGC Validation: If the card details are validated, SGC accepts the End User and stores the transaction details for audit purposes.

        • If Card Validation Fails: The consent process is terminated, and the user is rejected.

Consent Capture

By providing consent, you authorize Smart Connect to access and share your energy data with authorised installers.

Opt-In/Opt-Out Management

You can provide or withdraw consent at any time through your dashboard. Withdrawing consent stops data collection and sharing.

Document and Transaction Storage for Audit

SGC Storage: All relevant documents and transaction records are securely stored by Smart Connect for audit purposes, ensuring compliance with regulatory standards.

Consent Confirmation

Consent Validity: Your consent is valid for 12 months. We will send a renewal request via text or email before this period ends to ensure continued access to your data.

Once the End User is validated, consent is confirmed, and Smart Connect enables access to the End User's energy consumption data for the authorised installer.